Heroes of the Storm might be the new kid on the block, but Blizzardâs still-in-beta-but-already-popular MOBA has grown enough that itâs now forced to reckon with an ever-present problem in these sorts of games: toxicity. One developer broached the subject in a recent interview with Red Bull in an interesting way.
KaĂ©o Milker, a senior producer on HotS, started by talking about the importance of fostering a positive community and realizing over the course of development that limiting playersâ ability to communicate with one another was effective in some ways (i.e., shutting out jerks), but detrimental in othersâlike making friends in the the game (emphasis added):
Early on, we made the decision to remove cross-team chat in Heroes of the Storm in order to eliminate one side of the equation, preventing enemy teams from being toxic to each other. That was a decent start, but we all know that your own team-mates are often the most toxic offenders in these games, so weâve considered a lot of options for combatting things on that end. Along the way, we had to come to terms with the reality that the kind of player who wants to be toxic to their team-mates is going to do so unless we limit their communications options, incentivise them to eliminate toxicity from their behaviour, or make the consequences for their actions severe enough that they either stop being toxic or simply find a different game to be toxic in
Sounds like Heroes has to juggle the same things as older MOBAs like League of Legends and Dota 2 do. Combatting toxicity, then, requires a combination of punishments and rewards in Milkerâs view. Balancing those is where things start to get interesting. Milker goes on to talk about ways the developers are going to allow Heroes players to cut out inter- and cross-team communication entirely:
Our first leaning was to disable team chat between players that arenât partied by default, but we werenât thrilled about introducing something to combat toxicity that would simultaneously eliminate playersâ abilities to make friends and find like-minded team-mates in our game. Instead, weâre going to introduce a Mute All button in an upcoming patch to allow players a quick, easy way to opt out of allied chat at the beginning of the game. This setting will be saved game-to-game and can be easily changed on the fly should you change your mind on your preferred setting, and like everything in our game weâre going to test it out and determine our next course of action based on our experiences with it and player feedback.
Both Dota 2 and League can have the same sort of âmute-allâ feature, but only a de facto one. Youâd have to manually mute each teammate at the start of the game in League of Legends to get the same effect that Milkerâs describing with his gameâs setting. Well, you can just type âmute allâ as well, but doing that is a rarityâitâs fairly drastic measure since it compromises your ability to speak with your entire team. In either case, muting all players certainly isnât a default setting you can simply switch on in the game.
Turning âmute allâ on could make Heroes far more palatable than it might otherwise beâespecially for newcomers. But Iâm not sure thatâs necessarily a good thing. Heroes is supposed to be a relatively easy and simplified game in comparison to competing titles, but one big thing Iâve learned in League is that proper communication with your team is essential to playing serious games in the hopes of winning. Ironically, being a jerk actually undermines your effectiveness as a team as well, because ranting at your teammates takes time and energy away from working productively with them and actually, ya know, playing the damn game. Even when players seem like theyâre starting to lose their temper, Iâve found that coaxing them back to a moreâŠstable position can be as simple as reminding them that weâre still in the game and have a solid chance of winning.
(At least, thatâs been my experience so far as a fairly low-level player. Iâve heard things are far worse at higher levels, particularly in ranked modeâsomething Iâll be digging into further in the coming weeks and months.)
By Milkerâs description, it sounds like Heroes of the Storm is trying to tamp down on toxicity with stronger, across-the-board type penalties and mute options than many of the tools currently in place Dota 2 or League. In addition to the mute all feature, he mentioned a few ways theyâre planning to shut off trolls from the rest of the communityâeven literally at times:
As far as incentivising good behaviour, weâve seen some really cool honour-based systems across different kinds of games that encourage players to be good to each other while rewarding them for their positive actions. Weâll be introducing our own spin on these systems in a future update and hope to give positive players a pat on the back while dangling some carrots for those on the verge of being negative. On the punishment end of the spectrum, things on the table currently include auto-silencing toxic players from communicating with anyone that they arenât friends with, as well as removing toxic players from the regular matchmaking queue and only placing them on teams made up of other toxic players
Auto-silencing sounds like a great way to deal with consistently toxic players that would please both parties: the trolls gets to keep playing the game they enjoy, and nobody else has to listen to their shit. But segregating toxic players into their own teams? Do you think theyâd just end up devouring one another? Maybe if these all-troll teams start to notice they keep losing matches because theyâre too busy fighting with one another to actually play, theyâd start to shut up more often. Or maybe seeing a bunch of mirror-images of themselves would make them realize how awful theyâre being.
As with other MOBAs, I imagine Heroes of the Storm will continue to experiment with a number of different methods for dealing with toxic players. More important than the value or effectiveness of any given tactic, though, the biggest problem Blizzard will likely face with its community is in its size. League of Legendsâ meteoric rise to the top of gaming culture left developer Riot ill-equipped to respond to issues that upwards of 20 million people were facing any given day. Milker didnât say anything about how Blizzard plans to scaled Heroes of the Stormâs anti-toxicity tools with the gameâs population in his Red Bull interview. Hopefully, itâs an aspect of League theyâve examined while developing their rival game.
https://lastchance.cc/league-of-legends-neverending-war-on-toxic-behavior-1636894289%3C/a%3E%3C/p%3E
You can read the rest of Milkerâs interview with Red Bull here
To contact the author of this post, write to [email protected] or find him on Twitter at @YannickLeJacq
