Hereâs a tip, budding customer service representatives of the world: if youâre going to abuse your powers in a video game and treat your customers like dirt, donât do it while youâre live-streaming the game
An employee of Riot Games, operators of action RTS League of Legends (ironically, about to pioneer a new system aimed at curbing jerkish behaviour online), was live-streaming a match on his Justin.tv account last week when he was seen verbally abusing another player. As if that wasnât enough, he then banned the target of his ire from the game.
With the matter having enraged players of the game, Riot Games took one look at the situation and promptly fired the employee, its Community Manager Steve Mescon writing:
Hello Summoners!
Over the weekend we were informed of an unfortunate incident where a Riot Games employee acted inappropriately during a game he was streaming. Riot employees are held to a high standard and after thorough review of the incident we have determined that the employeeâs actions were both inappropriate and outside the confines of Riot Games internal policy. We take matters that impact our community extremely seriously and have since unbanned the account that was negatively impacted.
As a result of this unfortunate situation the employee in question is no longer with Riot Games. Additionally, we will be reviewing internal policy and training procedures to take steps to prevent such incidents from happening in the future.
Riot Employee Behavior [League Of Legends]
